Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Name

The Greenhorn Edit

Contact

For any inquiries please use the form on the Pricing page of our website.

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

Names and contact details

Transaction data (including details about payments to and from you and details of products and services you have purchased)

Usage data (including information about how you interact with and use our website, products and services)

Information relating to compliments or complaints

Website user information

We collect or use the following personal information for the operation of client or customer accounts:

Names and contact details

Purchase or service history

Account information, including registration details

We collect or use the following personal information for information updates or marketing purposes:

Names and contact details

Purchase or account history

Website user journey information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details

Account information

Purchase or service history

Relevant information from previous investigations
Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the ordering form on The Greenhorn Edit’s Pricing page.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

- provision of book editing packages

- sale of writing- and publishing-related products

- delivery of subject-oriented newsletter

The goal of the above is to help authors improve their writing, get published and run a successful business as an author. Your data is essential to the operation of these services.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

- delivery of high-standard services

- resolution of service-related problems

In order to be able to handle any client issues we require access to the client’s information, such as their name, email, transaction history or correspondence; and any other records needed to process the claim or complaint.

Where we get personal information from

Directly from you

How long we keep information

We are legally obligated by HMRC to retain our clients’ information for five years from the date of our tax return. We typically store work files for up to two years.

Who we share information with

Data processors

Google Analytics - for website analytics and statistics
Microsoft’s Outlook - for managing the newsletter and storing email addresses

Others we share personal information with

Organisations we’re legally obliged to share personal information with

Suppliers and service providers

Sharing information outside the UK

Where necessary, we or our data processors may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. For further information or to obtain a copy of the appropriate safeguard for any of the transfers, please contact us using the information provided in the Contact section above.

Organisation name: Wix

Category of recipient: website provider

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: For data transfers outside the EEA, which are covered by adequacy agreements, Wix uses Standard Contractual Clauses (SCCs) to ensure data protection, as well as additional technical and organizational safeguards.

Organisation name: Google

Category of recipient: online analytics

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: Google uses adequacy agreements, and where they don’t apply, SCCs.

Effective Date and Changes to the Privacy Policy

This privacy policy was last updated on May 16, 2025 but we reserve the right to make changes to it at any time. You acknowledge and agree that it is your responsibility to review The Greenhorn Edit’s website and this privacy policy periodically, and be aware of any modifications. Your continued use of the website after such modifications will constitute your agreement to abide and be bound by the modified privacy policy.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the form on our Pricing page. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint